The topic of today’s Machine Shop Blog:

What happened to quality customer service?

There is a reason Lindsay Machine Works has been the machine shop Kansas City has trusted since 1994- Quality Customer Service.

But what is quality customer service, exactly?

It seems the idea of customer service has taken a back seat at most Machine Shops over the years and been replaced with automated answering systems and rigid lead times.

We recently posted a video (below), showing how we saved a customer $20,000-$25,000 by manufacturing a large replacement tumbler shaft, allowing the customer to avoid purchasing a costly OEM replacement assembly. Since posting this video a couple of weeks ago, that customer has returned to Lindsay Machine Works with several more projects. This story speaks to our dedication to producing quality parts, matched with quality service, in a time frame that meets the customers needs.

Customer service is more than delivering a part on time. At Lindsay Machine Works, customer service begins with our hiring procedures, through our quality control process and extends beyond delivery. Have an emergency repair? No need to purchase an OEM replacement, just give Lindsay Machine Works a call to see how much you can save in time and money.

When is the last time a company took the time to learn about your needs and cater their service to exceed your expectations?

When is the last time a machine shop tried to save you money?

Get a quote now and see what Lindsay Machine Works can do for your company.

Give Lindsay Machine Works a call at (816) 257-1166 or (888) 404-4058, and see how we’ve been exceeding our customer’s expectations in Kansas City (and beyond) for the last 20 years.